MONICA SAEZ SANCHEZ (CLAYMOSS) is committed to making its website accessible in accordance with Royal Decree 1112/2018, of September 7, on the accessibility of websites and mobile applications in the public sector.

This accessibility statement applies to this website.

Compliance status

This website is fully compliant with RD 1112/2018.

Non-accessible content

The content listed below is not accessible for the following reasons:

Non-compliance with RD 1112/2018

  • There may still be incorrect nesting of tags.

  • There could be occasional editing errors on the website.

Disproportionate burden

Not applicable.

Preparation of this accessibility statement

This statement was prepared on May 5, 2023.

The method used to prepare the statement was a self-assessment carried out by the company itself.

Feedback and contact information

You may submit communications regarding accessibility requirements (Article 10.2.a of RD 1112/2018), such as:

  • Reporting any potential non-compliance by this website.

  • Conveying other difficulties in accessing content.

  • Making any other inquiries or suggestions for improvement regarding the accessibility of the website.

Via our contact form, by phone, or in person at our headquarters.

All communications, complaints, and requests for accessible information will be received and handled by our team.


Terms of Use

Welcome to our online store. By making a purchase on this site, you agree to the following Terms of Use, which govern the use of the website and the transactions carried out on it. We recommend reading them carefully before placing your order.

1. Product Information

All of our jewelry is handcrafted in porcelain. Due to the handmade process, each piece is unique and may have slight variations compared to the images shown on the website. These differences are not considered defects but are part of the exclusive character of each CLAYMOSS piece.

2. Prices

Prices are listed in euros (€) and include applicable taxes within Spain. Shipping costs are added at checkout unless the conditions for free shipping are met (see next section).

3. Shipping

Enjoy free shipping on orders over:

  • €95 in Spain (Mainland and Balearic Islands)

  • €150 in European Union countries

  • €300 in the rest of the world (customs duties or import taxes not included)

Estimated delivery rates and times:

  • Spain (Mainland and Balearic Islands): €6 · Shipping via Correos · Delivery in 5 business days

  • European Union (EU): €15 · Shipping via Correos Express · Delivery in 7–10 business days

  • Rest of the world: €25 · International courier · Delivery in 7–15 business days

Please note that shipments outside the EU may be subject to customs duties or import taxes not included in the product price or shipping cost.

4. Exchanges and Returns

If you wish to make an exchange or return, you must email us at holaclaymoss@gmail.com within a maximum of 14 days from receiving the order, indicating:

  • Order number

  • Reason for the return or exchange

Items must be unused and in their original packaging.

Custom pieces are not eligible for returns.

5. Products Damaged During Shipping

If your order was damaged during shipping, you must contact us within the first 24 hours of receipt, including photos and/or videos of the packaging and the damaged product so we can process a refund or replacement.

6. Payment Methods

We accept secure payments through the enabled methods in the store, including credit/debit cards and other platforms depending on availability.

7. Intellectual Property

All images, texts, designs, and content on this website are the property of CLAYMOSS. Reproduction or use without prior authorization is prohibited.

8. Contact

For any questions, complaints, or withdrawal requests, you can write to us at:
hello@claymoss.art

JOIN THE CLAYMOSS COMMUNITY!

Subscribe and gain access to exclusive benefits: receive information about new collections, style tips, pop-up events, and special promotions. Plus, be the first to discover the details of our handcrafted pieces, from design to the creation process.

Quality Standards

Our artisanal process is based on high standards of quality and durability, ensuring that each piece of jewelry maintains its beauty over time. By joining us, you’ll discover how we achieve a flawless result in every creation.

Special Discounts

Enjoy exclusive discounts on large purchases and take home unique pieces with added value. Subscribing gives you access to promotions designed to reward those who seek authenticity.

Gift Cards

Discover our gift card options, perfect for surprising your loved ones with the elegance and exclusivity of CLAYMOSS. A unique gift to celebrate special moments!

CLAYMOSS Values

Porcelain Ceramic Jewelry

We design unique jewelry in high-quality porcelain, crafted in limited editions for those who value exclusivity and craftsmanship.

Artisanal Sophistication

Each CLAYMOSS piece is a jewel of sophistication and dedication, hand-molded and polished, one by one.

Sustainability and Innovation

We are committed to a respectful and mindful process, using natural materials and recycling techniques that minimize environmental impact.
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